Refunds do not come from this page
Clear this up at the outset. Publishing is what happens here; selling is not. Your money never touches this site, and no apparatus exists on it for returning any. The transaction, and therefore the refund, sits with the seller and whoever handles its payments. Everything below explains their arrangement. It is reportage, not an undertaking.
The window
Every package is covered for 60 days from the date of purchase, and opened or empty bottles are accepted as readily as sealed ones.
The second half is what gives the first half any value. The brand itself asks for 60 to 90 days of use before judging the result, so a guarantee demanding unopened product would be unusable by design. As it stands, the window covers most of the period in which you are meant to be making up your mind.
Making a claim
- Dig out your order number from the checkout confirmation. Searching the inbox usually finds it; the spam folder is the next place to try.
- Approach the seller's support desk using the contact details on that same confirmation. Only they can authorise the payment coming back.
- Obtain an authorisation and a return address first. Posting bottles to an address you worked out yourself achieves nothing.
- Return everything you were asked to, partly used bottles included. The cost of sending them back is usually yours to bear.
- Expect a wait. Crediting happens against the original payment method once the return lands, and banks often take several more days to surface it.
What catches people out
- Counting runs from the order date rather than the arrival date — immaterial on a domestic delivery, significant if shipping drags.
- Hang on to proof of posting; without it you cannot demonstrate the return ever left.
- Downloaded guides stay yours and are not returnable. Keeping them does not jeopardise the claim.
- What comes back is the price of the goods. Delivery charges paid up front frequently do not.
- Cover extends to the brand's own order form alone. Marketplace purchases carry no guarantee of any kind.
If nobody replies
Take it to your card issuer or payment provider; all of them operate a chargeback mechanism. We have no access to that process and no way of accelerating it. Still worth telling us at contact@phytomemone.organichealthremedies.co — how claims actually go is information this page benefits from.
Our position
Commission lands when a sale completes and is withdrawn again the instant it is reversed. Making returns sound more painful than they are would therefore work against us. The binding terms are whichever ones appear on the order form at the moment of purchase.